CONTACT AVYNEROAI

Thank you for visiting avyneroai!

We're pleased to welcome you to our online beauty and personal care store.

Whether you're exploring our makeup collections, searching for everyday beauty essentials, checking an existing purchase, or looking for assistance with a delivery or return, our customer support team is here to help.

At avyneroai, we believe that convenient shopping begins with clear information and approachable customer service.

We aim to make it easy for customers to understand their purchasing options, find relevant store policies, and contact us whenever assistance is needed.

For answers to common questions, you can also explore our Frequently Asked Questions page.

OUR BUSINESS & CUSTOMER CONTACT INFORMATION

We believe customers should know which business operates the website and how to reach its customer service team.

Our official business details are provided below.

Brand Name:

avyneroai

Legal Company Name:

Hubei Jilinqing Network Technology Co., Ltd.

Registered Business Address:

Room 16, 19th Floor, Block B, Building G1, Poly City Phase II, Tieji Road, Tuanjie Avenue, Heping Subdistrict, Hongshan District, Wuhan, Hubei Province, China

Customer Support Email:

service@avyneroai.com

Business Contact Number:

+86 27 6538 4701

Hubei Jilinqing Network Technology Co., Ltd., doing business as avyneroai, is the legal business entity responsible for operating this website, coordinating its online retail activities, and providing customer support for purchases made through the store.

SHIPPING METHODS & DELIVERY INFORMATION

At avyneroai, we aim to provide customers with understandable shipping options and clearly presented delivery estimates.

For qualifying purchases delivered within the United States, the following transportation services are available.

STANDARD SHIPPING — $3.99

Qualifying Merchandise Subtotal: $0.00–$38.99

Shipping Charge: $3.99

Estimated Transit Time: 3–5 business days after dispatch

Standard Shipping is available for eligible orders that do not meet the minimum purchase value required for complimentary standard delivery.

FREE STANDARD SHIPPING — $0.00

Minimum Qualifying Merchandise Subtotal: $39.00

Shipping Charge: FREE

Estimated Transit Time: 3–5 business days after dispatch

Eligible orders with a merchandise subtotal of $39.00 or more qualify for free standard shipping within the United States.

Customers may still choose Express Shipping for an additional charge where available.

EXPRESS SHIPPING — $6.99

Qualifying Purchases: Eligible orders

Shipping Charge: $6.99

Estimated Transit Time: 1–2 business days after dispatch

For customers who prefer faster transportation, Express Shipping is available for qualifying orders and destinations.

IMPORTANT DELIVERY DETAILS

The estimated transit periods above begin after an order has been dispatched.

Order verification, preparation, and packaging are separate from carrier transportation and are not included in the shipping transit estimates.

Actual delivery dates may vary depending on the shipping destination, carrier schedules, weather disruptions, public holidays, and other circumstances affecting transportation.

The available shipping methods and applicable charges are displayed during checkout before payment is completed.

For additional information about fulfillment, shipment tracking, delivery estimates, and logistics-related concerns, please review our Shipping Policy.

HOW WE CAN HELP WITH YOUR PURCHASE

Our customer support team is available to assist with questions before and after checkout.

Whether you're comparing beauty products or requesting information about a completed order, we welcome inquiries concerning:

• Makeup and beauty product information

• Product specifications and availability

• General product usage information

• Order placement and checkout questions

• Payment and billing concerns

• Order confirmations

• Order preparation and fulfillment updates

• Shipping methods and delivery estimates

• Package tracking and delivery status

• Missing or delayed shipments

• Damaged or incorrect products

• Return and exchange requests

• Refund procedures and payment inquiries

• Other general customer service matters

CONTACT OUR CUSTOMER SUPPORT TEAM

Email: service@avyneroai.com

Phone: +86 27 6538 4701

For inquiries concerning an existing purchase, please include the following information when contacting us:

• Your order number

• The email address used during checkout

• A brief explanation of your question or concern

• Relevant photographs or supporting details where necessary

Providing these details helps our team identify the relevant purchase and review the circumstances more efficiently.

We make reasonable efforts to respond to customer inquiries promptly and provide practical assistance.

RETURNS, REFUNDS & AFTER-SALES ASSISTANCE

We recognize that customers may occasionally need assistance after receiving beauty or personal care products.

If your order arrives damaged, includes an incorrect item, or you wish to request a return or refund, please contact our customer service team.

Our team will review your request and explain the applicable options according to our published Return & Refund Policy.

Eligible purchases may qualify for our 180-Day Free Return Policy, subject to the relevant product conditions and return eligibility requirements.

Certain opened, used, or hygiene-sensitive beauty and personal care products may be subject to additional return restrictions, except where applicable consumer laws provide otherwise.

REQUESTING A RETURN

To begin a return inquiry, please email:

service@avyneroai.com

Include your order number, the product concerned, and a brief explanation of your request.

Photographs or additional information may be requested where reasonably necessary.

Once your request has been reviewed and approved, our support team will provide the appropriate return instructions and designated receiving location.

Please do not send merchandise directly to our registered company address unless our support team specifically instructs you to do so.

Our authorized return facility may be different from our registered business address.

For complete details about return eligibility, complimentary return shipping, refund processing, and product-specific conditions, please review our Return & Refund Policy.

HELP WITH SHIPPING & PACKAGE CONCERNS

Unexpected transportation issues may occasionally affect delivery schedules.

If your shipment is significantly delayed, tracking information has not changed for an extended period, or a package appears to be missing, please contact our support team.

Shipping Assistance Email: service@avyneroai.com

Include your order number and any available tracking details.

Our team will review the shipment information and coordinate with the relevant carrier or fulfillment provider when appropriate.

If tracking shows that a package has been delivered but you cannot locate it, we recommend checking your mailbox, parcel locker, building reception, designated delivery area, or other appropriate locations.

You may also check whether another household member accepted the shipment.

If the package remains missing, please contact us for further assistance.

A carrier's delivered status does not automatically prevent a reasonable missing-package inquiry from being reviewed.

We aim to assess delivery-related concerns based on the available information and provide appropriate guidance or assistance.

WEBSITE OWNERSHIP & OPERATING RESPONSIBILITY

avyneroai is owned and operated by Hubei Jilinqing Network Technology Co., Ltd.

Hubei Jilinqing Network Technology Co., Ltd., operating under the brand name avyneroai, is the legal entity responsible for administering this website and coordinating its online retail services.

The company's responsibilities include:

• Website and storefront administration

• Beauty product information management

• Online order coordination

• Customer purchase communications

• Shipping and fulfillment arrangements

• Customer support services

• Order-related inquiries

• Applicable after-sales procedures

We believe that transparent business details and accessible customer assistance are essential parts of an online shopping experience.

Our official company information and customer contact details are provided so customers can identify the business responsible for the website and understand how to request assistance.

We aim to maintain consistency between our published business details and the policies governing purchases made through avyneroai.

THANK YOU FOR SHOPPING WITH AVYNEROAI

At avyneroai, we believe that exploring makeup and personal care essentials should feel convenient, approachable, and enjoyable.

We appreciate the importance of clear product information, transparent purchasing arrangements, and helpful customer communication.

Whether you're browsing our beauty collections or requesting assistance with an existing purchase, our team welcomes your questions.

Thank you for choosing avyneroai. We appreciate your interest and look forward to supporting your everyday beauty journey.