SHIPPING POLICY

Last Updated: October 21, 2026

Thank you for shopping with avyneroai.

We believe that customers should have access to clear and practical information about how their beauty, makeup, and personal care purchases are prepared, shipped, and delivered.

This Shipping Policy explains our order fulfillment procedures, available shipping services, delivery charges, estimated transportation periods, package tracking arrangements, and how we assist customers with shipment-related concerns.

This policy applies to qualifying purchases completed through the avyneroai online store, operated by Hubei Jilinqing Network Technology Co., Ltd.

We encourage customers to review the information below before placing an order.

OFFICIAL BUSINESS INFORMATION

The following information identifies the company responsible for operating the avyneroai online store and coordinating customer assistance.

Brand Name:

avyneroai

Legal Company Name:

Hubei Jilinqing Network Technology Co., Ltd.

Registered Business Address:

Room 16, 19th Floor, Block B, Building G1, Poly City Phase II, Tieji Road, Tuanjie Avenue, Heping Subdistrict, Hongshan District, Wuhan, Hubei Province, China

Customer Support Email:

service@avyneroai.com

Business Telephone:

+86 27 6538 4701

Hubei Jilinqing Network Technology Co., Ltd., doing business as avyneroai, is the legal entity responsible for administering this website, overseeing its online retail activities, and providing customer support for purchases made through the store.

1. ORDER PROCESSING & FULFILLMENT PREPARATION

Once payment for an order has been successfully confirmed, we begin preparing the purchased merchandise for shipment.

The fulfillment process may involve verifying order information, checking product availability, preparing merchandise, packaging products, and arranging dispatch with the appropriate logistics provider.

Standard Order Processing Time: Up to 5 business days

Business days generally refer to Monday through Friday, excluding weekends and applicable public holidays.

For beauty and personal care purchases, preparation may also involve verifying selected shades, product variations, quantities, or other relevant order details.

Order preparation and carrier transportation are separate stages.

Estimated shipping transit time begins only after your package has been dispatched.

During major promotional events, seasonal holidays, unusually high order volumes, inventory adjustments, or unexpected operational circumstances, additional preparation time may occasionally be required.

If you need assistance with your order status, please contact our customer support team.

2. SHIPPING OPTIONS & DELIVERY FEES

avyneroai currently provides three shipping options for eligible purchases delivered within the United States.

Shipping Method	Qualifying Merchandise Subtotal	Estimated Transit Time	Shipping Charge
Express Shipping	Eligible orders	1–2 business days	$6.99
Free Standard Shipping	$39.00 or more	3–5 business days	FREE
Standard Shipping	$0.00–$38.99	3–5 business days	$3.99

All shipping transit estimates apply after dispatch and do not include order processing time.

Available shipping methods and their corresponding charges will be displayed during checkout before payment is completed.

3. EXPRESS SHIPPING SERVICE

Customers who prefer faster transportation may select Express Shipping when available for their purchase and delivery destination.

Shipping Fee: $6.99

Estimated Transit Period: 1–2 business days after dispatch

Eligible Purchases: Qualifying orders

Express Shipping is an optional expedited delivery service designed to provide a shorter carrier transportation period compared with standard shipping.

However, the selection of Express Shipping does not eliminate the normal order preparation process.

Orders may still require up to 5 business days for verification, packaging, and fulfillment arrangements before shipment.

Customers who qualify for complimentary standard delivery may choose Express Shipping instead by paying the applicable $6.99 charge.

Express Shipping availability will be confirmed during checkout.

4. FREE STANDARD SHIPPING ELIGIBILITY

avyneroai provides complimentary standard shipping for qualifying orders delivered within the United States when the merchandise subtotal reaches $39.00 or more.

Minimum Qualifying Merchandise Subtotal: $39.00

Shipping Charge: FREE

Estimated Transit Period: 3–5 business days after dispatch

Customers whose purchases meet the free shipping threshold receive standard delivery without an additional standard shipping charge.

Orders with a merchandise subtotal below $39.00 do not qualify for this complimentary shipping option.

Customers who qualify for free shipping may alternatively select Express Shipping for $6.99 where available.

The final shipping fee will be displayed at checkout.

5. STANDARD SHIPPING FOR ORDERS BELOW $39

For qualifying U.S. purchases with a merchandise subtotal between $0.00 and $38.99, Standard Shipping is available at a fixed charge.

Shipping Fee: $3.99

Estimated Transit Period: 3–5 business days after dispatch

This option applies to orders that do not meet the minimum merchandise subtotal required for complimentary standard delivery.

Customers may review the shipping charge in their checkout summary before completing payment.

Eligible orders with a merchandise subtotal of $39.00 or more qualify for free standard shipping instead.

6. UNDERSTANDING ESTIMATED DELIVERY TIMEFRAMES

The total period between placing an order and receiving a package consists of two separate stages.

STAGE ONE: ORDER PROCESSING

Following successful payment confirmation, orders are generally reviewed, prepared, and packaged within up to 5 business days.

STAGE TWO: SHIPPING TRANSIT

After the order has been dispatched, the estimated carrier transportation periods are:

• Express Shipping: 1–2 business days.

• Free Standard Shipping: 3–5 business days.

• Standard Shipping: 3–5 business days.

ESTIMATED OVERALL DELIVERY

For orders requiring the full standard processing period, the approximate total timeframe may be:

Express Shipping: 6–7 business days.

Free Standard Shipping: 8–10 business days.

Standard Shipping: 8–10 business days.

These examples combine order preparation and estimated carrier transit.

They are intended as general guidance rather than guaranteed delivery deadlines.

Actual arrival dates may vary due to delivery destination, carrier operations, weather conditions, public holidays, inventory availability, or other transportation circumstances.

7. ORDER FULFILLMENT & SHIPPING ORIGINS

Orders placed through avyneroai may be prepared and dispatched through designated facilities, authorized suppliers, warehousing partners, or independent logistics providers.

The origin of a particular shipment may depend on several factors, including:

• Product availability.

• Inventory distribution.

• Merchandise category.

• Selected makeup shades or product variations.

• Delivery destination.

• Fulfillment capacity.

• Logistics arrangements.

In certain circumstances, products purchased in the same order may be shipped separately from different facilities.

Not all orders are necessarily dispatched from warehouses located within the United States.

Some merchandise may be fulfilled through international suppliers or logistics partners.

We aim to provide shipping information that reflects the actual fulfillment arrangements associated with each purchase.

8. SHIPPING CONFIRMATION & TRACKING DETAILS

Once an order has been dispatched and tracking information becomes available, we will send a shipping confirmation email.

Depending on the delivery carrier, this notification may contain:

• A tracking number.

• A package tracking link.

• Carrier information.

• Other relevant shipment details.

Customers can use the supplied information to monitor package movement and delivery status.

Please allow some time for the carrier's tracking system to register the initial shipment update.

If tracking information remains inactive or unchanged for an unusually long period, please contact:

service@avyneroai.com

Include your order number and any available tracking reference.

Our customer service team will review the information and provide assistance where appropriate.

9. SHIPPING DELAYS & LOST PACKAGES

Although we make reasonable efforts to arrange shipment efficiently, transportation disruptions and other logistical circumstances may occasionally affect delivery schedules.

Potential causes of delays include:

• Shipping carrier service interruptions.

• Severe weather conditions.

• Public holidays.

• Increased parcel volumes.

• Inventory or fulfillment adjustments.

• Incorrect or incomplete delivery information.

• Customs inspections where applicable.

• Security screening requirements.

• Transportation disruptions.

• Other circumstances beyond reasonable operational control.

REQUESTING DELIVERY ASSISTANCE

If your shipment appears significantly delayed, tracking information has not changed for an extended period, or your package may have been lost during transportation, please contact:

service@avyneroai.com

To help us investigate, provide your order number, recipient name, delivery address, and available tracking information.

Our support team will review the relevant shipment records and, where appropriate, coordinate with the carrier or fulfillment provider.

Transferring a parcel to a delivery carrier does not automatically remove our responsibility to review reasonable shipping-related concerns.

Where a shipping problem is confirmed, we will determine an appropriate resolution in accordance with our published policies and applicable legal requirements.

Possible solutions may include replacement, reshipment, or a refund where appropriate.

10. PACKAGES MARKED DELIVERED BUT NOT RECEIVED

If a delivery carrier's tracking system shows that your package has been delivered but you cannot locate it, we recommend checking common delivery locations.

These may include:

• Your front entrance or designated delivery area.

• Mailboxes and secure parcel lockers.

• Household members who may have accepted the shipment.

• Neighbors where appropriate.

• Building reception or front desk personnel.

• Mailrooms or package collection areas.

• Other secure locations used by the carrier.

If your package remains missing after these checks, please email:

service@avyneroai.com

Include your order number and any available tracking details.

Our team will review the circumstances and, where appropriate, coordinate with the delivery carrier or fulfillment partner.

A tracking status marked “Delivered” does not automatically prevent a customer from requesting assistance with a reasonable missing-package claim.

We will evaluate the available information and explain the appropriate next steps.

11. DAMAGED, INCORRECT OR INCOMPLETE DELIVERIES

If your shipment arrives with a problem, please notify our customer service team as soon as reasonably possible.

Examples include:

• Beauty or makeup products damaged during transportation.

• Merchandise received in defective condition.

• Incorrect products included in a shipment.

• Missing items from an order.

• Incorrect shades or product variations supplied.

• Products materially different from their advertised descriptions.

Customer Support Email: service@avyneroai.com

Please provide your order number, a description of the issue, and relevant photographs or videos where appropriate.

Our team will review the available order and shipment information.

When a product defect, shipping problem, or fulfillment mistake is confirmed, we will provide an appropriate remedy without additional cost to the customer.

Depending on the circumstances, available solutions may include:

• Replacing affected merchandise.

• Reshipping missing products.

• Sending the correct product or variation.

• Issuing a full refund.

• Providing an appropriate partial refund.

• Arranging an authorized return.

• Offering another reasonable resolution.

For complete details about return eligibility, refund processing, and applicable procedures, please review our Return & Refund Policy.

12. SHIPPING ADDRESS CHANGES & CORRECTIONS

Customers should review their delivery information carefully before completing checkout.

If you discover an error or need to request an address correction, please contact our customer support team promptly.

Email: service@avyneroai.com

Include your order number, the original shipping information, and the corrected delivery address.

We will make reasonable efforts to accommodate eligible address changes before an order enters processing, packaging, fulfillment, or shipment.

Once preparation or dispatch has started, certain modifications may no longer be possible.

If an address error could affect successful delivery, please notify us as soon as possible so we can review the available options.

13. WEEKEND & PUBLIC HOLIDAY OPERATIONS

Our standard order-processing schedule generally follows business days from Monday through Friday, excluding applicable public holidays.

Orders submitted during weekends or holidays may begin processing on the next available business day.

Shipping carriers may also operate adjusted delivery schedules during weekends, public holidays, or periods of unusually high parcel demand.

These circumstances may affect both order preparation and estimated delivery timing.

We encourage customers to consider potential holiday-related delays when reviewing estimated arrival periods.

14. RETURNS, REFUNDS & AFTER-SALES ASSISTANCE

Eligible purchases completed through avyneroai are covered by our 180-Day Free Return Policy, subject to the eligibility conditions outlined in our Return & Refund Policy.

Customers may request a qualifying return within 180 calendar days after delivery.

Approved eligible returns include complimentary return shipping.

BEAUTY & PERSONAL CARE RETURN CONDITIONS

Because our collections include makeup, beauty, and personal care merchandise, certain products may be subject to additional hygiene-related return restrictions.

Opened, used, contaminated, or otherwise hygiene-sensitive products may not qualify for a standard preference-based return, depending on the applicable product conditions.

These restrictions do not remove statutory consumer rights concerning defective, damaged, incorrect, or materially misdescribed merchandise.

Customers should review product-specific return information before purchasing.

REQUESTING A RETURN

Before sending merchandise back, please contact our customer support team to obtain return authorization and appropriate shipping instructions.

Return Assistance Email: service@avyneroai.com

Where necessary, we will provide the designated return facility address and approved shipping arrangements.

Please do not send returned products directly to our registered company address unless specifically instructed.

Additional information about return eligibility, refund processing, exchanges, and reimbursement of original delivery fees is available in our Return & Refund Policy.

15. CUSTOMER SUPPORT & LEGAL BUSINESS INFORMATION

If you have questions about shipping charges, order preparation, estimated delivery periods, tracking information, address changes, delayed shipments, missing packages, or other transportation-related concerns, please contact our customer support team.

Brand Name:

avyneroai

Legal Company Name:

Hubei Jilinqing Network Technology Co., Ltd.

Registered Business Address:

Room 16, 19th Floor, Block B, Building G1, Poly City Phase II, Tieji Road, Tuanjie Avenue, Heping Subdistrict, Hongshan District, Wuhan, Hubei Province, China

Customer Support Email:

service@avyneroai.com

Business Telephone:

+86 27 6538 4701

Hubei Jilinqing Network Technology Co., Ltd., doing business as avyneroai, is the legal business entity responsible for operating this website, coordinating its online retail activities, and providing customer support for orders placed through the store.

We aim to provide transparent shipping information, understandable delivery arrangements, and accessible customer assistance throughout the purchasing process.

When contacting us about an existing order, please include your order number and the email address associated with your purchase.

Thank you for shopping with avyneroai. We appreciate your interest in our beauty and personal care collections.