FREQUENTLY ASKED QUESTIONS

Welcome to the avyneroai Customer Help Center.

We want your experience of shopping for makeup, beauty essentials, and personal care products to be convenient and easy to understand.

Below, you'll find answers to frequently asked questions about placing orders, payment, shipping, delivery tracking, returns, refunds, and customer support.

If you need assistance with something not covered here, please email service@avyneroai.com.

1. HOW CAN I PLACE AN ORDER WITH AVYNEROAI?

Shopping with avyneroai is designed to be straightforward from product discovery to checkout.

Browse our makeup, beauty, and personal care collections to find products that suit your preferences.

Review the product information and select any available options, such as shade, color, style, variation, or quantity.

Once you've made your selection, add the products to your shopping cart and review the items before proceeding to checkout.

Enter your contact information, shipping address, and payment details.

If you have an eligible promotional code, you may apply it in the discount field before completing payment.

After your order has been successfully submitted, you should receive an order confirmation email containing your purchase summary and order number.

For assistance with placing an order, please contact service@avyneroai.com.

2. HOW LONG WILL IT TAKE TO PREPARE MY ORDER?

After your payment has been confirmed, our fulfillment process begins.

Standard Order Processing Time: Up to 5 business days.

During this period, we may verify order details, confirm product availability, prepare merchandise, package items, and arrange shipment.

Business days generally refer to Monday through Friday, excluding weekends and public holidays.

Order processing time is separate from the carrier's shipping transit time.

During major promotional events, seasonal holidays, unusually high order volumes, or unexpected inventory disruptions, additional preparation time may occasionally be required.

The estimated delivery transit period begins once your package has been dispatched.

3. WHAT SHIPPING METHODS ARE AVAILABLE?

avyneroai provides three delivery options for eligible orders shipped within the United States.

Shipping Method	Eligible Order Subtotal	Estimated Transit	Shipping Fee
Express Shipping	Qualifying orders	1–2 business days	$6.99
Free Standard Shipping	$39.00 or more	3–5 business days	FREE
Standard Shipping	$0.00–$38.99	3–5 business days	$3.99

The estimated transportation periods listed above begin after dispatch.

They do not include the order preparation period of up to 5 business days.

Available delivery options and applicable shipping fees are displayed during checkout before payment is completed.

Actual delivery timing may vary because of destination, carrier operations, weather conditions, public holidays, or other transportation circumstances.

For more information, please review our Shipping Policy.

4. HOW CAN I RECEIVE FREE SHIPPING?

Eligible orders with a merchandise subtotal of $39.00 or more qualify for complimentary standard shipping within the United States.

Minimum Qualifying Subtotal: $39.00

Shipping Cost: FREE

Estimated Transit Time: 3–5 business days after dispatch

If your merchandise subtotal is below $39.00, Standard Shipping is available for $3.99.

Customers who meet the free shipping requirement may also select Express Shipping for $6.99 where available.

Your final delivery selection and shipping charge will be confirmed during checkout.

5. IS A FASTER DELIVERY OPTION AVAILABLE?

Yes. Express Shipping is offered for eligible U.S. orders.

Express Shipping Fee: $6.99

Estimated Transit Time: 1–2 business days after dispatch

Express Shipping provides faster transportation compared with our standard service.

However, choosing this option does not eliminate the normal order preparation period.

Orders may still require up to 5 business days for processing before shipment.

Express Shipping availability depends on the merchandise and delivery destination.

Eligible shipping options will appear during checkout.

6. WHERE WILL MY PURCHASE BE SHIPPED FROM?

avyneroai may arrange order fulfillment through designated facilities, authorized suppliers, warehouse operators, or third-party logistics partners.

The shipping origin may vary according to product availability, inventory distribution, merchandise type, fulfillment arrangements, and destination address.

Some beauty and personal care products may be dispatched from facilities outside the United States.

We do not guarantee that every purchase originates from a domestic U.S. warehouse.

Once your order has been shipped and tracking information becomes available, we will provide the relevant shipment details by email.

7. WHAT IS AVYNEROAI'S RETURN POLICY?

avyneroai offers a 180-Day Free Return Policy for eligible purchases, subject to the conditions outlined in our Return & Refund Policy.

Qualifying return requests may be submitted within 180 calendar days after delivery.

General Return Requirements

For a standard return, merchandise should generally:

• Be unused or have undergone only reasonable inspection.

• Remain in its original condition.

• Include original packaging where applicable.

• Have valid proof of purchase.

• Meet any applicable product-specific return requirements.

Beauty, Makeup & Personal Care Products

Because our collections include beauty and personal care merchandise, certain hygiene-related restrictions may apply.

Opened, used, contaminated, or otherwise hygiene-sensitive products may be ineligible for preference-based returns, depending on the relevant product conditions.

These restrictions do not override applicable consumer rights concerning defective, damaged, incorrect, or materially misdescribed merchandise.

Customers should review any product-specific return conditions before purchasing.

Starting a Return

Please email service@avyneroai.com with your order number, the product concerned, and the reason for your request.

Our customer support team will review the information and provide appropriate return instructions.

Please obtain return authorization before shipping merchandise back.

Do not send returned items directly to our registered company address unless specifically instructed.

8. IS RETURN SHIPPING FREE?

Yes. Qualifying returns approved under our 180-Day Free Return Policy include complimentary return shipping.

After your return request has been authorized, our customer service team will arrange an appropriate return method.

Depending on the circumstances, this may involve a prepaid shipping label or another approved return arrangement.

No restocking fee applies to eligible returns.

Please wait for return authorization and shipping instructions before mailing merchandise.

For complete eligibility requirements and procedures, please consult our Return & Refund Policy.

9. WHEN WILL I RECEIVE MY REFUND?

Approved refunds are returned to the original payment method used for the purchase.

When a physical return is necessary, the merchandise must first reach the designated receiving facility and undergo inspection.

Refund Processing Time: Generally 5–10 business days after receipt and inspection.

If a refund is approved without requiring a physical return, processing normally takes 5–10 business days following approval.

After the refund is issued, your bank, card issuer, or payment provider may require additional time to display the credit.

For help with a refund inquiry, contact service@avyneroai.com.

10. CAN MY ORIGINAL SHIPPING CHARGES BE REFUNDED?

The shipping fee paid when placing an order is treated separately from the cost of returning eligible merchandise.

For returns made solely because of personal preference, the original delivery charge, including optional Express Shipping fees, is generally non-refundable.

However, original shipping costs may be reimbursed when appropriate in situations involving:

• Incorrect merchandise being delivered.

• Products arriving damaged or defective.

• Missing items from a shipment.

• Merchandise materially different from its description.

• Confirmed packing or fulfillment mistakes.

• Other circumstances where applicable consumer protection laws require reimbursement.

Our team will review the circumstances and provide an appropriate resolution according to our Return & Refund Policy.

11. WHAT IF MY ORDER ARRIVES WITH AN INCORRECT OR MISSING ITEM?

If you receive the wrong product or discover that something is missing from your order, please notify our customer service team.

Email: service@avyneroai.com

Include your order number, a description of the issue, and relevant photographs where appropriate.

Our team will review the reported concern and examine available fulfillment information.

If a packing or shipping error is confirmed, we will provide an appropriate remedy without additional cost.

Depending on the circumstances, this may include:

• Sending the correct merchandise.

• Reshipping missing products.

• Issuing a full or partial refund.

• Providing another reasonable solution.

12. WHAT SHOULD I DO IF A BEAUTY PRODUCT ARRIVES DAMAGED OR DEFECTIVE?

If your makeup, beauty, or personal care product arrives damaged, defective, or materially different from its advertised description, please contact us as soon as reasonably possible.

Send an email to service@avyneroai.com with your order number and a brief explanation of the concern.

Photographs or videos may help our team assess the reported issue.

After reviewing the information, we will explain the available options.

For confirmed defects, shipping damage, or seller-related fulfillment errors, we will provide an appropriate replacement, refund, or other remedy without additional cost to the customer.

Your applicable consumer protection rights remain unaffected.

13. HOW DO I KNOW WHETHER MY ORDER WAS SUCCESSFUL?

After completing checkout and receiving payment confirmation, an order confirmation page should appear.

You should also receive an email containing your order number and transaction summary.

If you cannot find the confirmation email, please check your spam, junk, or promotions folders.

If the message is still missing, contact service@avyneroai.com using the email address associated with your purchase.

Our support team can assist in reviewing the available order information.

14. CAN I MAKE CHANGES TO AN ORDER AFTER CHECKOUT?

If you need to correct your delivery address, change a product variation, or request another order adjustment, please contact us promptly.

Email: service@avyneroai.com

Include your order number and explain the requested modification.

For makeup products, this may include correcting a selected shade, color, or product option where applicable.

We will make reasonable efforts to accommodate changes before the order enters processing, packaging, fulfillment, or shipment.

Once these stages have begun, certain adjustments may no longer be possible.

Our support team will review your request and explain the available options.

15. HOW CAN I REQUEST AN ORDER CANCELLATION?

To request a cancellation, please contact service@avyneroai.com as soon as possible after placing your order.

Provide your order number and the email address used during checkout.

We will make reasonable efforts to cancel eligible orders before processing, packaging, fulfillment, or shipment begins.

Once order preparation has started, cancellation may no longer be possible, subject to applicable law.

If your package has already been dispatched, you may request a qualifying return after delivery in accordance with our Return & Refund Policy.

Any mandatory cancellation rights under applicable consumer protection laws remain unaffected.

16. HOW CAN I TRACK MY SHIPMENT?

Once your order has been dispatched and tracking information becomes available, we will send a shipping confirmation email.

Depending on the carrier, this email may include a tracking number, tracking link, or other relevant shipment details.

Tracking systems may require additional time to display the first transportation update.

If your tracking information remains unchanged for an unusually long period, please contact service@avyneroai.com.

Include your order number and any available tracking reference so our team can assist.

17. WHAT IF TRACKING SAYS DELIVERED BUT I CANNOT FIND MY PACKAGE?

If your package is marked as delivered but cannot be located, we recommend checking common delivery areas.

These may include:

• Your front entrance or designated delivery location.

• Mailboxes and secure parcel lockers.

• Building reception or mailroom facilities.

• Other household members.

• Neighbors who may have accepted the parcel.

• Other authorized drop-off locations.

If the package remains missing, please email service@avyneroai.com with your order number and tracking details.

Our customer service team will review the circumstances and coordinate with the relevant carrier or fulfillment partner where appropriate.

A tracking status marked “Delivered” does not automatically prevent a reasonable missing-package claim from being reviewed.

18. WHAT HAPPENS IF MY SHIPMENT IS DELAYED OR LOST?

Unexpected transportation interruptions may occasionally affect delivery schedules.

If your package is significantly delayed, tracking has stopped updating, or a shipment appears lost, please contact:

service@avyneroai.com

Include your order number and any available tracking information.

Our team will review the shipment records and communicate with the relevant logistics provider where appropriate.

If a delivery problem is confirmed, we will work toward an appropriate resolution based on the circumstances, our published policies, and applicable consumer rights.

Possible solutions may include reshipment, replacement, or a refund where appropriate.

19. HOW DO I APPLY A PROMOTIONAL CODE?

If you have a valid avyneroai discount code, enter it in the designated promotional field during checkout.

Select the appropriate option to apply the code before completing your payment.

Discount eligibility may depend on the conditions associated with the specific promotion.

These conditions may include:

• Offer expiration dates.

• Minimum purchase amounts.

• Eligible product categories.

• Limits on code redemptions.

• Restrictions on combining promotions.

Please review the applicable promotional terms before confirming your purchase.

20. WHICH PAYMENT METHODS ARE AVAILABLE?

The payment methods accepted for your purchase will be displayed during checkout.

Available options may vary depending on your location, device, payment provider, and applicable transaction requirements.

Please review the payment methods presented on the checkout page before submitting your purchase.

If you have questions about payment authorization, billing information, or transaction confirmation, contact service@avyneroai.com.

21. WHO OWNS AND OPERATES AVYNEROAI?

For customer transparency, our registered business information is provided below.

Brand Name:

avyneroai

Legal Company Name:

Hubei Jilinqing Network Technology Co., Ltd.

Registered Business Address:

Room 16, 19th Floor, Block B, Building G1, Poly City Phase II, Tieji Road, Tuanjie Avenue, Heping Subdistrict, Hongshan District, Wuhan, Hubei Province, China

Customer Support Email:

service@avyneroai.com

Business Telephone:

+86 27 6538 4701

Hubei Jilinqing Network Technology Co., Ltd., doing business as avyneroai, is the legal entity responsible for operating this website and managing its online retail and customer support activities.

The company oversees website administration, order-related operations, and customer assistance associated with purchases made through avyneroai.

For questions about beauty products, order confirmations, delivery arrangements, returns, refunds, or other shopping-related matters, please contact our support team using the information provided above.

Thank you for choosing avyneroai. We appreciate your interest in our beauty collections and look forward to assisting you.