PURCHASE TERMS

Last Updated: October 21, 2026

These Purchase Terms explain the conditions that apply to merchandise purchased through the avyneroai website and online store.

The website is operated by Hubei Jilinqing Network Technology Co., Ltd., conducting business under the brand name avyneroai.

Our store offers beauty, makeup, and personal care products intended to complement different individual preferences and everyday routines.

By placing an order through our website, you agree to these Purchase Terms together with our Terms of Service, Privacy Policy, Shipping Policy, and Return & Refund Policy, to the extent permitted by applicable law.

Customers are encouraged to carefully review product descriptions, available payment methods, shipping arrangements, and relevant store policies before completing a purchase.

Nothing in these Purchase Terms limits mandatory consumer rights or protections that cannot legally be excluded.

BUSINESS INFORMATION & LEGAL ENTITY

For customer transparency, the registered company responsible for operating the avyneroai online store is identified below.

Brand Name:

avyneroai

Legal Company Name:

Hubei Jilinqing Network Technology Co., Ltd.

Registered Business Address:

Room 16, 19th Floor, Block B, Building G1, Poly City Phase II, Tieji Road, Tuanjie Avenue, Heping Subdistrict, Hongshan District, Wuhan, Hubei Province, China

Customer Support Email:

service@avyneroai.com

Business Telephone:

+86 27 6538 4701

Hubei Jilinqing Network Technology Co., Ltd., doing business as avyneroai, is the legal entity responsible for operating this website, coordinating its online retail activities, and providing customer support associated with purchases made through the store.

1. PURCHASE ELIGIBILITY & GENERAL REQUIREMENTS

By submitting an order through avyneroai, you confirm that you have the legal capacity or appropriate authorization to complete the relevant purchase.

Products available through our online store must be purchased and used in accordance with applicable laws.

Customers are responsible for complying with relevant legal requirements concerning the purchase, possession, use, delivery, and importation of merchandise within their jurisdictions.

We may retain relevant transaction records, payment confirmations, customer support correspondence, fraud-prevention information, and return or refund documentation when reasonably necessary and permitted by applicable law.

Personal information collected in connection with purchases is handled according to our Privacy Policy.

These Purchase Terms do not exclude or restrict mandatory consumer protection rights.

2. CUSTOMER DETAILS & PERSONAL INFORMATION

To provide online shopping services and related customer assistance, avyneroai may collect and process certain personal information.

This may occur when customers:

• Submit an order.

• Register or manage an account where available.

• Contact customer service.

• Request a return or refund.

• Subscribe to authorized promotional communications.

• Use available website features.

Depending on the interaction, information may include:

• Customer name.

• Email address.

• Telephone number.

• Billing information.

• Shipping address.

• Selected merchandise.

• Purchase history.

• Payment confirmation records.

• Customer service communications.

Relevant information may be used to process transactions, coordinate fulfillment, arrange deliveries, provide after-sales assistance, and comply with applicable legal requirements.

For additional information about how personal information is collected, used, stored, shared, and protected, please review our Privacy Policy.

3. ORDER SUBMISSION, VERIFICATION & ACCEPTANCE

Submitting an order through the avyneroai website represents an offer to purchase the selected merchandise under the conditions displayed during checkout.

An automated order confirmation acknowledges receipt of the order but does not necessarily mean that the merchandise has already been verified, prepared, fulfilled, or dispatched.

Orders may undergo reasonable review before fulfillment.

Where legitimate circumstances arise, we may temporarily hold, decline, or cancel an order.

Examples include:

• Products becoming unavailable.

• Payment authorization failures.

• Inability to verify transaction details.

• Incorrect or incomplete customer information.

• Obvious pricing or technical errors.

• Suspected fraudulent activities.

• Unauthorized payment attempts.

• Transactions that appear unlawful.

• Fulfillment restrictions.

• Additional security verification requirements.

Where reasonably necessary, we may request information to confirm payment authorization, billing details, or delivery information.

If a material issue affects an order, we will make reasonable efforts to contact the customer using the information provided during checkout.

Where a paid order is canceled before shipment, the applicable refund will be returned through the original payment method.

4. BEAUTY PRODUCT INFORMATION & ACCURACY

We aim to provide clear and relevant descriptions of the makeup, beauty, and personal care products available through avyneroai.

Depending on the merchandise, product information may include:

• Product descriptions.

• Photographs and visual references.

• Ingredients or materials where applicable.

• Product dimensions and specifications.

• Makeup shades and color variations.

• Packaging information.

• Usage guidance.

• Product prices.

Although we make reasonable efforts to maintain accurate listings, minor differences between website images and physical merchandise may occasionally occur.

These differences may result from:

• Device display settings.

• Photography and lighting conditions.

• Screen color calibration.

• Normal manufacturing variations.

• Packaging revisions.

• Product labeling adjustments.

• Minor production changes.

MAKEUP SHADES & COLOR REPRESENTATIONS

The appearance of makeup shades may vary slightly depending on screen settings, lighting, photography, and individual display characteristics.

Customers are encouraged to review available shade descriptions and product information before purchasing.

Minor visual differences should not result in merchandise being materially inconsistent with its advertised description.

INGREDIENTS & PRODUCT USAGE INFORMATION

For skincare, makeup, and personal care items, customers should review available ingredient information, product instructions, and relevant warnings before using a product.

If merchandise arrives damaged, defective, incorrect, incomplete, or materially different from its description, please contact:

service@avyneroai.com

Include your order number and relevant photographs or supporting details where appropriate.

Our team will review the circumstances and provide an appropriate resolution according to our Return & Refund Policy and applicable consumer protection laws.

5. PRODUCT PREVIEWS & SHOPPING CART DETAILS

The avyneroai website may include product previews, quick-view windows, shopping cart summaries, and other features designed to make browsing and purchasing more convenient.

These features may display only selected information about a product.

Before completing a transaction, customers should review the full product page and checkout summary.

We recommend confirming:

• Product descriptions and specifications.

• Selected makeup shades or product variations.

• Purchase quantities.

• Individual product prices.

• Applicable promotional discounts.

• Selected shipping methods.

• Estimated delivery information.

• Taxes and other relevant charges.

• Final transaction amount.

Customers should confirm that their merchandise selections and checkout information are accurate before submitting payment.

6. PRODUCT PRICING, DISCOUNTS & PROMOTIONS

We make reasonable efforts to ensure that prices, promotional offers, and purchasing information are displayed accurately.

However, occasional technical problems, typographical mistakes, or pricing discrepancies may occur.

Examples may include:

• Incorrectly displayed prices.

• Outdated promotional information.

• Technical discount errors.

• Pricing discrepancies.

• Typographical mistakes.

If a material pricing error is identified before fulfillment, we may contact the customer to explain the circumstances and seek an appropriate resolution.

Where an affected transaction cannot reasonably proceed because of an obvious error, we may cancel the relevant item or order and refund any applicable payment collected.

Product prices and promotional offers may change periodically.

The price accepted at checkout generally applies to the purchase, subject to applicable law and the appropriate resolution of obvious errors.

Promotions may include specific conditions concerning:

• Expiration dates.

• Minimum purchase amounts.

• Eligible merchandise.

• Promotional usage limits.

• Restrictions on combining discounts.

Applicable delivery fees, taxes, discounts, and other transaction costs will be displayed during checkout where required.

7. PRODUCT INVENTORY & AVAILABILITY

Product availability may vary according to inventory levels, supplier arrangements, and fulfillment capacity.

An item shown as available while a customer is browsing may become unavailable before order fulfillment begins.

This may also apply to specific makeup shades, product variations, or beauty accessories.

If merchandise cannot be supplied, we will review the available options and contact the customer where appropriate.

Possible solutions may include:

• Offering a comparable replacement.

• Suggesting an alternative product or shade for consideration.

• Arranging a backorder where available.

• Canceling the unavailable item.

• Issuing the applicable refund.

Customers will not be required to accept substitute merchandise without appropriate authorization.

If fulfillment is not possible, the affected portion of the transaction may be canceled and any applicable payment returned to the original payment method.

8. ORDER PROCESSING & PREPARATION

Once payment has been successfully confirmed, orders generally enter our preparation and fulfillment process.

Standard Processing Time: Up to 5 business days

During this period, we may verify purchase information, confirm inventory availability, prepare merchandise, package products, and coordinate shipment arrangements.

Business days generally refer to Monday through Friday, excluding weekends and applicable public holidays.

Additional preparation time may occasionally be required because of:

• Major promotional events.

• Seasonal holidays.

• Unusually high order volumes.

• Inventory adjustments.

• Supplier or fulfillment interruptions.

• Other unexpected operational circumstances.

Order processing is separate from shipping transit time.

Once an order has been dispatched and tracking information becomes available, we will send a shipping confirmation email containing the relevant shipment details.

9. UNITED STATES SHIPPING METHODS & CHARGES

avyneroai offers three delivery services for qualifying purchases shipped to addresses within the United States.

The available method depends on the merchandise subtotal, delivery destination, and options presented during checkout.

EXPRESS SHIPPING — $6.99

Shipping Fee: $6.99

Eligible Purchases: Qualifying orders

Estimated Transit Time: 1–2 business days after dispatch

Express Shipping is an optional expedited transportation service.

The estimated transit period begins after shipment and excludes order preparation.

Customers may select Express Shipping during checkout where available.

FREE STANDARD SHIPPING — $0.00

Minimum Qualifying Merchandise Subtotal: $39.00

Shipping Fee: FREE

Estimated Transit Time: 3–5 business days after dispatch

Eligible U.S. orders with a merchandise subtotal of $39.00 or more qualify for complimentary standard shipping.

Customers who qualify for free standard delivery may still choose Express Shipping for $6.99 where available.

STANDARD SHIPPING — $3.99

Eligible Merchandise Subtotal: $0.00–$38.99

Shipping Fee: $3.99

Estimated Transit Time: 3–5 business days after dispatch

For qualifying purchases below the $39.00 free shipping threshold, Standard Shipping is available at a flat rate of $3.99.

Available shipping methods, applicable charges, and estimated transit periods will be displayed before payment is completed.

10. DELIVERY ESTIMATES & SHIPPING TIMEFRAMES

The estimated period between placing an order and receiving merchandise includes two separate stages.

ORDER PROCESSING

Up to 5 business days after successful payment confirmation.

CARRIER TRANSIT AFTER DISPATCH

Express Shipping: 1–2 business days.

Free Standard Shipping: 3–5 business days.

Standard Shipping: 3–5 business days.

COMBINED DELIVERY ESTIMATES

For an order requiring the full standard processing period, the approximate total timeframe may be:

Express Shipping: 6–7 business days.

Free Standard Shipping: 8–10 business days.

Standard Shipping: 8–10 business days.

These periods are estimates rather than guaranteed arrival dates unless expressly stated otherwise.

Actual delivery timing may be influenced by:

• Carrier transportation delays.

• Severe weather conditions.

• Public holidays.

• Increased parcel volumes.

• Inventory availability.

• Incorrect or incomplete delivery information.

• Customs or security inspections where applicable.

• Other unexpected logistical disruptions.

For more information concerning delivery schedules, shipping charges, and tracking procedures, please review our Shipping Policy.

11. ORDER FULFILLMENT LOCATIONS & SHIPPING ORIGINS

Orders purchased through avyneroai may be prepared and shipped from designated facilities or through authorized suppliers, warehouse operators, and fulfillment partners.

The dispatch location may vary depending on:

• Product availability.

• Inventory distribution.

• Merchandise category.

• Delivery destination.

• Warehouse capacity.

• Supplier arrangements.

• Logistics requirements.

Products included in the same order may occasionally be shipped separately from different fulfillment locations.

Not every order is necessarily dispatched from a warehouse located within the United States.

Certain merchandise may be fulfilled through international facilities or logistics partners.

We aim to provide shipping information consistent with the actual fulfillment arrangements applicable to each transaction.

12. TRACKING INFORMATION & DELIVERY SUPPORT

Once a purchase has been dispatched and tracking information becomes available, customers will receive a shipping confirmation email.

This notification will generally include a tracking number, tracking link, or other relevant shipment details.

Carrier tracking systems may require additional time to display the first transportation update.

Please contact our customer support team if:

• Tracking information remains unchanged for an extended period.

• A shipment is significantly delayed.

• A parcel appears lost during transportation.

• Tracking shows delivery, but the package cannot be located.

Customer Support Email: service@avyneroai.com

Please provide your order number and any available tracking information.

Our team will review the relevant shipment records and, where appropriate, coordinate with the delivery carrier or fulfillment provider.

Transferring a parcel to a carrier or marking it as delivered does not automatically prevent reasonable delivery-related claims from being reviewed.

Where a shipping problem is confirmed, we will work toward an appropriate resolution according to the circumstances, applicable policies, and consumer protection requirements.

13. RETURNS, EXCHANGES & REFUNDS

Eligible purchases made through avyneroai are covered by our 180-Day Free Return Policy.

Customers may request a qualifying return within 180 calendar days following delivery, subject to the conditions described in our Return & Refund Policy.

REQUESTING A RETURN

To initiate a return request, please contact:

service@avyneroai.com

Include your order number, the relevant product details, and a brief explanation of your request.

Photographs or videos may be requested where reasonably necessary.

FREE RETURN SHIPPING

Approved qualifying returns include complimentary return shipping.

No restocking fee applies to eligible returns.

After reviewing and authorizing a return request, our customer support team will provide the appropriate instructions and designated return facility address where necessary.

Please do not mail merchandise directly to our registered business address unless specifically instructed by customer support.

BEAUTY & PERSONAL CARE RETURN ELIGIBILITY

For preference-based returns, merchandise should generally be unused beyond reasonable inspection and remain in its original condition.

Certain opened, used, contaminated, or hygiene-sensitive makeup and personal care products may be subject to additional return restrictions.

Customers should review any relevant product-specific return conditions before purchasing.

These restrictions do not remove mandatory consumer rights involving defective, damaged, incorrect, or materially misdescribed products.

REFUND PROCESSING

Approved refunds are issued through the original payment method.

For refunds requiring a physical return, processing generally takes 5–10 business days after the returned merchandise has been received and inspected.

Where a refund is approved without requiring merchandise to be returned, processing generally takes 5–10 business days following approval.

Banks and payment providers may require additional time to post the refunded amount.

For complete return requirements, original shipping charge reimbursements, refund eligibility, and exchange procedures, please review our Return & Refund Policy.

14. ORDER CANCELLATIONS & MODIFICATIONS

Customers wishing to cancel or modify an order should contact our support team promptly after completing checkout.

Email: service@avyneroai.com

Please provide:

• Your order number.

• The email address associated with the purchase.

• The requested cancellation or modification.

For beauty purchases, modification requests may include changes to selected makeup shades, colors, or product variations where applicable.

We will make reasonable efforts to accommodate requests before the order enters processing, packaging, fulfillment, or shipment.

Once these stages have begun, cancellation or modification may no longer be possible, subject to applicable law.

If merchandise has already been dispatched, customers may request a qualifying return after delivery.

Where a paid order is successfully canceled, the applicable refund will be returned to the original payment method.

15. TAXES, CUSTOMS DUTIES & ADDITIONAL COSTS

Applicable taxes and transaction-related charges may vary according to the delivery destination, merchandise, and relevant legal requirements.

Where required, applicable taxes will be calculated or displayed during checkout.

For purchases involving cross-border transportation, customs authorities may impose additional charges.

These may include:

• Import duties.

• Import-related taxes.

• Customs processing fees.

• Brokerage charges.

• Other applicable customs costs.

Responsibility for these charges will be determined by the delivery terms disclosed at checkout and applicable legal requirements.

Where charges are payable by the recipient, this should be communicated as required before the transaction is completed.

Import and customs procedures differ between jurisdictions.

Customers should review the final checkout summary and applicable shipping conditions before submitting payment.

16. PAYMENT METHODS & PURCHASE AUTHORIZATION

Available payment methods are presented during the checkout process.

By submitting payment information, customers confirm that they are authorized to use the selected payment method.

Transactions may be handled by independent payment service providers.

Depending on the service used, providers may apply their own:

• Payment verification requirements.

• Security procedures.

• Transaction conditions.

• Fraud-prevention measures.

• Processing schedules.

If payment authorization fails or additional verification is required, order processing may be delayed.

Applicable product prices, delivery charges, discounts, taxes, and other transaction amounts will be displayed before payment is completed where required.

For billing or payment-related inquiries, customers may contact service@avyneroai.com.

17. PAYMENT SECURITY & FRAUD PREVENTION

To support transaction security and protect customers, some purchases may undergo additional verification.

Security reviews may involve unusual activity such as:

• Suspected fraudulent purchases.

• Unauthorized payment attempts.

• Potential identity misuse.

• Unusual purchasing patterns.

• Transactions that appear unlawful.

• Significant inconsistencies in order information.

Where reasonably necessary, additional information may be requested to verify a transaction.

Orders may be temporarily held, delayed, declined, or canceled when legitimate concerns arise regarding payment authorization, security, fraud, or applicable legal requirements.

If a paid order is canceled before shipment following a security review, any applicable refund will be returned to the original payment method.

These measures are intended to support secure and responsible online retail operations.

18. UPDATES TO THESE PURCHASE TERMS

avyneroai may revise these Purchase Terms periodically to reflect changes affecting its online retail services or applicable legal requirements.

Updates may relate to:

• Business operations.

• Product offerings.

• Website functionality.

• Payment arrangements.

• Shipping services.

• Fulfillment procedures.

• Consumer protection obligations.

• Other legitimate operational matters.

Revised Purchase Terms will be published on this website.

The Last Updated date identifies the most recent revision.

Where applicable law requires additional notice or consent for material changes, we will take the appropriate steps.

Changes will not retroactively remove mandatory consumer rights associated with previously completed purchases where prohibited by law.

19. CUSTOMER SUPPORT & REGISTERED COMPANY DETAILS

For questions about these Purchase Terms, beauty product orders, payments, delivery arrangements, tracking concerns, cancellations, exchanges, returns, or refunds, please contact our customer support team.

Brand Name:

avyneroai

Legal Company Name:

Hubei Jilinqing Network Technology Co., Ltd.

Registered Business Address:

Room 16, 19th Floor, Block B, Building G1, Poly City Phase II, Tieji Road, Tuanjie Avenue, Heping Subdistrict, Hongshan District, Wuhan, Hubei Province, China

Customer Support Email:

service@avyneroai.com

Business Telephone:

+86 27 6538 4701

Hubei Jilinqing Network Technology Co., Ltd., doing business as avyneroai, is the legal entity responsible for operating this website, managing its online retail activities, and providing customer assistance associated with purchases made through the store.

We aim to maintain clear purchasing information, accessible customer support, and understandable policies throughout the shopping experience.

When contacting us about an existing purchase, please provide your order number and the email address used during checkout.

Thank you for shopping with avyneroai. We appreciate your interest in our beauty, makeup, and personal care collections.